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Business Analyst

Remote / USA

Job Description


  • Work directly with client teams to discover and document business, process, and functional requirements on design driven initiatives.
  • Research, determine, and document personas, journey maps and key business objectives
  • Perform research and user testing through all phases of a project, including discovery, design, development, and post-implementation
  • Prepare and delivery concise, targeted presentations communicating research and user testing findings to client stakeholders to drive decisions
  • Document detailed requirements to enable the technical delivery ensuring requirements are decomposed into actionable tasks for the development team to deliver against.
  • Work with key stakeholders (eg. Client business owners and SMEs, partners, project managers, designers, developers, QA team, etc.) to ensure the solution meets all requirements and acceptance criteria.
  • Work closely with QA during the requirements gathering phase to ensure testing strategies & plans meet requirements.
  • Work closely with designers to ensure understanding of requirements and/or system functionality (to-be and current)
  • Review, identify, and analyze business needs and new requirements as part of an Agile and iterative process and work with the project manager and development teams to assess the impact.

Education & Experience Requirements

  • Masters Degree + 9 years experience or,
  • Bachelors Degree + 12 years experience or,
  • 15 years relevant experience

Candidate Requirements

  • Ability to collaborate effectively with stakeholders to ensure requirements are defined, updated, organized, and easily understood by both technical and non-technical team members.
  • Experience working within software development life cycles (eg. Agile SCRUM and/or waterfall methodologies.)
  • Strong organizational and time management skills.
  • Ability to create and prioritize clear requirements documentation, including personas, journey maps, and process/user flows.
  • Ability to work closely with designers to create clickable prototypes.
  • Excellent presentation skills of prototypes to key stakeholders, including executives
  • Experience working with Microsoft Word, Excel, PowerPoint, Teams, and Visio.
  • Working knowledge of Zoom, Teams, Google Hangouts, and other screen sharing applications.
  • Ability to work independently.
  • Excellent problem solving, critical thinking, and communication skills.


  • Extensive experience extracting functional and non-functional requirements from client
  • Extensive experience writing Agile user stories.
  • Prior IT Technical and/or design driven digital product development experience as a business system analyst.
  • Prior experience with DevOps and VersionOne
  • Prior experience collaborating with designers and developers.
  • Prior experience with remote user testing method and process.
  • Prior experience working with and testing of Mobile and web-based applications
  • Prior experience documenting and formatting product development deliverables (eg. User Story documents, User Guides, training documentation and presentations.
  • Experience documenting and formatting product design deliverables such as personas, information architecture, user journeys and flows.
  • Basic wireframing and/or image editing skills related to visually communicating high level, low fidelity product direction.
  • Knowledgeable of web, iOS and Android designs, standards, features and functions.
  • Prior experience working with quality assurance, including writing and executing test scripts.
  • Prior Experience developing or managing eCommerce, mobile applications or web applications.

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